Terms & Conditions of services

These terms & conditions set out by us the owner/Equi Hire LTD shall apply to the hire of the horsebox/vehicle.

The contract between yourself and Equi Hire LTD begins when you pay a deposit or the full hire cost.

Hire Form, DVLA code and Damage deposit are required to hire any of our (Equi Hire Ltd) vehicles.

Damage Deposit holding fee of £150 is to be taken from a debit or Credit Card. Once Terms and Condition are signed you are giving us (Equi Hire Ltd/or companies related to) permission to charge amount due if horsebox returns damaged.

If your horse/horses cause damage to the inside or outside of the horsebox, you are liable and will be charged.

Damage Excess Amount

Drivers 23 – 75 years old excess £500

3.5 tonne Horsebox important Information

• Our (Equi Hire LTD) Insurance covers the vehicle for self-drive and driver services but not the horses being transported at all. You are responsible for your horse/horses and any licences/insurances needed. Please make sure you have insurance cover.
• Horse area must be cleaned and washed out before returning otherwise a £30 cleaning fee will be charged.
• No smoking in Cab Fee of £50 will be charged if we believe this has happened.
• All rubbish in cab should be removed or a cleaning Fee of £30 will be charged.
• Vehicle must be returned before 7PM (Late Fee £25 an Hour thereafter).
• Driver/Hirer of vehicle will be responsible of any damage, speeding fines, parking fines, and overloading the horsebox.
• Fuel must be correct amount when returned. (£50 fee plus amount of fuel needed if not correct).
• Please do not leave horses unattended when tied up to the horsebox also do not let your horse eat grass when tied up.
• Always use all partitions correctly and safely.
• You are responsible for your horse at all times

Damages

Please inform us of any damages that have occurred whilst in your care. We know accidents can happen, so please always inform us immediately

We take a pre-authorised damage deposit with a card machine on arrival. Please read the details about damage deposit fees below. We also have accident report forms for you to fill in. Please request one on your return or one can be emailed over to you.

When collecting a horse box or trailer we will walk you around the vehicle pointing out any damages. Customers are welcome to take proof of damages for your own records.

​Please note we are not always around on your return, so we will check horse box over once one of our team members are back.

The damage deposit is a holding fee only, never cash, only via a valid card. It will be listed as “pending transaction” on your bank account. The holding fee doesn’t actually take the amount out of your account. If HorseBox/equipment comes back as it should then the holding fee will be cancelled.

It normally takes 3-7 days for the “pending transaction” to be cancelled from customer’s bank accounts. If after 7 working days your funds have not been released please contact your bank, this is not something we control. Damage Deposit fee for 3.5 tonne horsebox- £150 per horsebox.